Business continuity: voice messages sent as emails?

Taking voice messages isn't a good way to handle incoming calls as most callers won't leave a message. However, using 08XX numbers it is possible to receive voice messages as attachments to emails.

At least this would provide some way of operating if all other means of receiving communication via your phone system fails.

How does this work?

The caller is prompted to leave a message after his 0870, 0845 (etc) number has been dialled. The recorded message is then sent as an email attachment to an email address you choose.

As mentioned above this would be a last resort. Diverting calls to another number would be the better option.

Next we'll look at how you can operate your phone system as normal using voice over IP.

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