Does VoIP mean I can receive calls from any location?

As mentioned in previous blogs, this can be the case depending on the type of VoIP account you have. Take Skype for example - you can indeed receive calls from the point at which you are logged onto the internet; assuming the PC you are using has the correct audio equipment attached.

However, a small company may have VoIP equipment on site with analogue and/or VoIP phones plugged into it. In this case, the VoIP box may have to be installed at another location to receive calls from the subscribed VoIP account(s).

It is also possible to have a VoIP box on site and access it remotely still enabling calls to be received from any location. Nonetheless, what would happen if the on site box experienced a problem or mal functioned?

For business continuity, VoIP accounts can combined with regular telephony to receive calls from any location. The type of VoIP account which would suffice would be "fully hosted". This means all the intelligence is on the providers switch rather than a VoIP box.

A larger company may have several VoIP boxes in their internal network thus providing additional redundancy. Such a configuration would not be fully hosted but rather a distributed setup.

In the next blog we will run through a test scenario to help you visualise how a fully hosted VoIP set up would work in a disaster situation.


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