VoIP example for business continuity / disaster recovery

Imagine a 40 person company has a fully hosted VoIP system. All desks have phones on them and are plugged into the Local Area Network (LAN) - let's not worry about the details at this point.

Incoming calls are routed to individuals or to the main switchboard number and transferred internally. There will be no difference to a traditional PBX or Key System from a users point of view for basic telephony (although professional VoIP offers advanced productivity features).

Now imagine disaster strikes and no one can get into the office. Perhaps there was a flood, fire or a builder cut through the main facilities (all of which happen frequently). It's now time to pull out your business continuity plan and implement it accordingly.

In this case, some staff might move to a standby building while others work from home. In either location all telephony facilities will be available just as in the office! Calls can be made/recieved via softphones on the PC or via spare IP handsets - details in the business continuity plan.

No reconfiguration necessary, all features available in fact business as usual - the aim of any worthwhile business continuity plan.

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